HELP & SUPPORT
Frequently Asked Questions
Quick guidance on payments, courses, study materials and how to reach the Competition Care team.
Payments & purchases
Why might my payment not go through?
Check the payment status in your bank or payment app before trying again. If money was debited but you have not received confirmation or access, contact the team with your transaction reference and the course or resource you purchased.
How do I request a refund?
Refund eligibility and timing depend on the terms that apply to your purchase. Contact Competition Care with your transaction reference and purchase details so the team can confirm the applicable terms and next steps.
How do I redeem a coupon?
If the checkout offers a coupon field, enter the code before completing payment and check that the total updates. If the code is rejected, check its spelling and any terms shown at checkout. Contact the team if the issue continues.
Courses & study materials
How do I choose between classroom and online coaching?
Review the programme information for classroom and online coaching, then choose the format that best suits your learning preferences and schedule. Contact the team to confirm current batches and availability.
Where can I find study resources and current affairs materials?
Browse the Resources, Current Affairs Notes and Daily Newspaper sections for the materials currently available on the website.
STILL NEED HELP?
Talk to our team
For purchase-specific details, current batch availability or questions not covered here, contact Competition Care directly.